Service Refusal

In the rare occurrence that we believe it would not be beneficial for your pet to receive services, we do reserve the right to refuse servicing that animal.

Things like active infections, open sores and flea infestations are just a few examples of things we may refer to your veterinarian to receive grooming clearance.

REQUIREMENTS

All pets must be up to date on their rabies vaccine, to avoid any accidents if you know what I mean :)

If your pet has open sores or infections, it's probably best to see a Vet for an
inspection.

If your pet appears to be really aggressive, I may not be able to complete your fur baby's session :(

If your dog needs medical attention or appears to be sick, I'd recommend you get them to a clinic quick!

If your pet appears to have fleas, I'd kindly advise you to see a vet first please.

All dogs must be leashed or held upon arriving at the spa, so that your pup is safe and comfortable where they are!

MATTED PETS

There are many factors that we, as professionals consider while determining what is best for matted pets. First and foremost, we will always put comfort of the pet first. Will they tolerate dematting? if yes, will their skin tolerate it? These are some of the things we assess before making a decision. With our products and training it is possible to work SOME matting out.

With comfort in mind, we will be happy to discuss what is in your pet's best interest.

All-inclusive groom pricing is based on a pet that arrives "bath ready." Pricing for either matt removal (shave down) or dematting, is based off of how much additional time it takes to prep that pet for a bath.

DE-MATTING /SHAVE DOWN - $1 per minute

All matting must be removed in order to start our bathing process.

GROOM POLICY

We believe in no pup being left behind! In other words, keeping your pet on a schedule makes it easier on them as they begin to see grooming as a routine. By being considerate of appointment times, you as a pet parent, allow us to establish a relationship with your pet!

Upon booking your appointment, we will require a $30 nonrefundable deposit of service. This deposit will be applied to the scheduled service.